What is Motool Machining Supply?
Motool Machining Supply is an online store specializing in high-quality carbide cutting tools, abrasives, safety products, and more for machinists and machine shops. We focus on providing a seamless shopping experience with smart filtering, fast shipping, and a wide range of products from top brands like Dormer Pramet, Norton, and Insize.
Where is Motool Machining Supply located?
Our warehouse is located in Edmonton, Alberta, Canada. All orders are processed and shipped from this location, ensuring quick delivery across Western Canada and beyond.
What shipping options are available?
We offer various shipping options based on the products you order. Most Dormer Pramet, Union Butterfield, and Precision items ship within 1-3 days if ordered before 2:30 pm. Other products, such as Norton abrasives and Insize tools, may have slightly longer shipping times, depending on stock availability. You can find detailed shipping information here.
Can I track my order?
Yes! Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your order’s progress from our warehouse to your doorstep.
What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return an item, please contact our customer support team within 30 days of receiving your order. We’ll guide you through the return process and ensure a smooth experience. Please note that custom or special-order items may not be eligible for return.(Check here for full return policy)
Do you offer bulk discounts or special pricing?
Yes, we offer bulk discounts for large orders and special pricing for regular customers. Contact our sales team at sales@motool.ca to discuss your needs, and we’ll be happy to provide you with a customized quote.
How do I find the right tool for my project?
We’ve made it easy to find the perfect tool with our smart filtering system. You can filter products by type, material, size, and more. Additionally, our educational content and tool selection guides will help you make informed decisions. If you still need assistance, don’t hesitate to reach out to our knowledgeable support team.
What brands do you carry?
We carry a wide range of trusted brands, including Dormer Pramet, Norton, Union Butterfield, Precision, and Insize. You can view the full list of brands we carry here. These brands are known for their quality, reliability, and performance in the machining industry.
Can I purchase gift cards?
Yes, we offer gift cards in various denominations, which can be purchased directly from our website. These make great gifts for machinists, shop owners, or anyone in the industry. See the gift cards available here.
How can I contact customer support?
Our customer support team is here to help! You can reach us via email at support@motool.ca or by phone at (780) 306-7731. We’re available Monday to Friday from 8:00 AM to 4:30 PM (MT).